Request a Refund Policy for ChatOn Global

Effective Date: [June 20th 2023]

 

At ChatOn Global, we prioritize customer satisfaction and strive to provide exceptional services. However, we understand that circumstances may arise where you need to request a refund. This policy explains the conditions, eligibility, and process for requesting refunds for any purchases made through ChatOn Global.

 

1. Eligibility for Refunds

 

Refunds may be issued under the following circumstances:

 

1. Technical Issues:

 

If you were unable to access or use a purchased service due to technical errors caused by ChatOn Global.

 

 

 

2. Billing Errors:

 

If you were charged incorrectly or for a service you did not authorize.

 

 

 

3. Service Not Delivered:

 

If a service or feature you paid for was not delivered as promised.

 

 

 

4. Unauthorized Transactions:

 

If you notice an unauthorized transaction on your account.

 

 

 

5. Subscription Cancellation:

 

If you cancel a subscription and request a refund within the eligible period.

 

 

Refunds will not be issued for the following:

 

Change of mind after a successful transaction.

 

Violations of our Terms of Use or abuse of the platform.

 

Requests made outside the refund eligibility period (see Section 3).

 

2. Refund Eligibility Period

 

The refund eligibility period varies depending on the type of purchase:

 

Subscriptions: Refund requests must be submitted within 7 days of the initial purchase or renewal date.

 

One-Time Purchases: Refund requests must be submitted within 48 hours of the transaction.

 

Digital Content (e.g., virtual items, stickers): Refunds are only eligible if the content was not delivered or there was a technical issue.

 

3. Refund Process

 

To request a refund, follow these steps:

 

3.1. Contact Support

 

1. Visit our Support Center at [[email protected]].

 

 

2. Submit a refund request form with the following details:

 

Your account details (username, email address, or phone number).

 

Transaction ID or proof of purchase (e.g., receipt or screenshot).

 

Reason for requesting the refund.

 

Any supporting documents or evidence (e.g., error messages, unauthorized transaction reports).

 

 

 

 

3.2. Verification Process

 

Once we receive your request:

 

Our support team will review the details and verify the transaction.

 

We may contact you for additional information or clarification.

 

Verification typically takes 3–5 business days.

 

 

3.3. Refund Decision

 

After completing the verification process:

 

If your refund is approved, the amount will be credited to your original payment method.

 

If your refund is denied, we will provide an explanation.

 

4. Refund Processing Time

 

Approved refunds are processed as follows:

 

Credit/Debit Cards: Refunds may take 5–10 business days to appear on your statement, depending on your bank.

 

Digital Wallets or Mobile Payments: Refunds are typically processed within 3–5 business days.

 

In-App Purchases via Google Play Store: If you made your purchase through the Google Play Store, your refund request must be submitted directly to Google, as they process payments on our behalf. Visit the Google Play Support Page for more information.

 

5. Important Notes

 

Partial Refunds: In some cases, a partial refund may be issued depending on the extent of the issue or the amount of service consumed.

 

Non-Refundable Fees: Certain processing fees or charges may not be eligible for refunds, depending on the payment method used.

 

Repeated Refund Requests: Excessive or repeated refund requests may result in restrictions on your account or eligibility for future refunds.

 

6. Subscriptions and Cancellation Policy

 

6.1. Auto-Renewing Subscriptions

 

If you have an active subscription, it will renew automatically unless canceled before the renewal date. Refunds for auto-renewals are only eligible if requested within 7 days of the renewal.

 

6.2. Canceling Subscriptions

 

You can cancel your subscription at any time via:

 

The ChatOn Global app settings.

 

The Google Play Store subscription management page for purchases made through Google Play.

 

7. Contact Us

 

If you have questions or need further assistance with a refund request, please contact us:

 

Email: [[email protected]]

 

Support Center: [app.chatonglobal.com.ng/contact-us]

 

Phone: [+2349067587444]

 

8. Compliance with Google Play Store Policies

 

All refund requests comply with Google Play Store policies:

 

For in-app purchases made via the Google Play Store, refunds are subject to Google’s refund terms and conditions.

 

Users can submit refund requests through the Google Play Store if the purchase was made there.

 

 

For more information, visit the Google Play Refund Policy.

 

9. Changes to This Policy

 

ChatOn Global reserves the right to update or modify this Refund Policy at any time. Any significant changes will be communicated through the app, our website, or other appropriate means.

 

Thank you for choosing ChatOn Global. We value your trust and are committed to resolving refund-related issues promptly and fairly.